What happens between your message and your keys
The first reply is a few questions, not a brochure. Which city, which dates, how many beds, what you need to be near, and the number the stay has to stay under. If you already know the street you want, say so; if you only know the name of the office, that is enough for us to work from.
Then the shortlist
We go back to the properties we work with and check what is genuinely free for your dates — not what is listed as free. You get a handful of apartments with photographs, the full cost written out, and the honest caveats: the one with the better kitchen is on the third floor with no lift, the cheaper one is ten minutes further out.
Then the booking
You pick one, we confirm it with the property and send you the booking details, the arrival instructions and the paperwork. Payment and deposit terms are the ones that apartment uses, and we set them out in writing before anything is taken.
Then the stay itself
Extensions, a second apartment for someone joining late, a boiler that stops working on a Sunday — you come back to the same thread rather than starting again with a building manager you have never met. When the stay ends we handle the checkout with the property, and the receipts go where your finance team needs them.